Your customers get the right answer straight away
A chatbot wired into your documents and CRM that cites its sources and hands off to a human when needed.
Your customers get the right answer straight away
A chatbot wired into your documents and CRM that cites its sources and hands off to a human when needed.
- Python
- FastAPI
- RAG
- Sentence-Transformers
- ChromaDB
- Ollama
- Groq
The problem
Your teams and customers hunt for information across dozens of documents, procedures and threads. The internal search returns a list of files, not an answer. And a generic chatbot answers beside the point, because it doesn’t know your business.
What I deliver
An assistant wired into your own sources — documentation, knowledge base, CRM. It answers with your information, cites the documents it used, and never makes something up from the open web. When a request is out of scope, it hands off to the right person with the full context.
Depending on your constraints, the model runs through a fast API (Groq) or entirely on your own infrastructure (Ollama) when nothing may leave your premises.
A concrete example
At SEGULA Technologies I built a lessons-learned assistant for an engineering department: engineers query years of project archives in plain language instead of opening folders one by one.
How we start
A first conversation to scope the perimeter and the sources, then a prototype on a subset of your documents to check answer quality before scaling up.